Legal information
Terms and conditions of sale
I. Teaching and supervision services
Registering for supervised services with Algajola Sport et Nature implies the subscriber's acceptance of these general terms and conditions.
Article 1 - Parties
Activities are led by state-qualified instructors (B.E.E.S / D.E.J.E.P.S) in compliance with current regulations.
Article 2 - Registration and booking
All activities are by booking via the website, phone, email or on site.
- Group outings: confirmation by email or text message
- Private outings: 20% deposit + confirmation
The balance is payable before or at the start of the activity.
Article 3 - Prices
Prices include supervision and technical equipment.
Not included:
- Transport
- Meals
- Personal expenses
Article 4 - Payment
Accepted payment methods:
- Bank card
- Cheque
- Species
- Bank transfer
- Chèques Vacances (holiday vouchers)
Article 5 - Conditions of participation
Participants must be physically fit and have no medical contraindications.
Any health issue must be reported before the activity.
Article 6 - Insurance and liability
The instructors hold professional liability insurance.
Each participant is responsible for their own cover (individual insurance recommended).
Activities take place in the natural environment and may depend on the weather, sea state, wind, terrain or traffic.
Article 7 - Cancellation by the customer
- More than 30 days before the scheduled date: full refund.
- Between 15 and 30 days before the scheduled date: deposit retained.
- Less than 3 days before the scheduled date: full amount due.
No refund in the event of interruption.
Article 8 - Cancellation by the organiser
The activity may be cancelled for safety or weather reasons.
An alternative or a refund will be offered.
Article 9 - Meeting point
Arriving more than 15 minutes late results in cancellation without refund.
Article 10 - Minors
Minors must meet the age requirements and provide parental consent.
Article 11 - Gift vouchers
Gift vouchers are valid for the current year and non-refundable after expiry.
Article 12 - Disputes
French law applies. The French courts have jurisdiction.
II. Equipment rental
Article 1 - Booking
Rental is by booking only, subject to confirmation.
Article 2 - Price
Prices include equipment rental only.
Article 3 - Payment
Payment accepted: card, cash, bank transfer, cheque.
Article 4 - Liability
The customer is responsible for the rented equipment and must have the necessary skills.
Any loss, breakage or theft will be charged.
Article 5 - Insurance
Personal insurance is strongly recommended.
Article 6 - Cancellation
- More than 30 days before the scheduled date: refund.
- Between 15 and 30 days before the scheduled date: deposit retained.
- Less than 3 days before the scheduled date: full amount due.
Article 7 - Minors
Unaccompanied minors cannot rent equipment.
Article 8 - Disputes
Disputes are governed by French law.
Disputes – Consumer mediation
In the event of a dispute between the Customer and the company, both parties will endeavour to settle it amicably (the Customer will send a written complaint to the professional or, where applicable, to its Customer Relations Department).
Failing an amicable agreement, or in the absence of a reply from the professional within a reasonable period of one (1) month, the Customer who is a consumer within the meaning of article L.612-2 of the French Consumer Code may, if the disagreement persists, refer the matter free of charge to the competent mediator listed by the Commission for the evaluation and control of consumer mediation pursuant to article L.615-1 of the French Consumer Code, namely:
Société Médiation Professionnelle
www.mediateur-consommation-smp.fr
Alteritae, 5 rue Salvaing, 12000 Rodez